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Before sales service: Discussion with steel mill technicians to get specific requirement of electrode and on-site measurement and supervision on electrode connection before electrodes are put into furnace.

In sales service: Discussion and evaluation on electrode performance with steel mill technicians. 

After sales service: Periodically visit customer to get specific performance results and listen to feedback and suggestion from steel mills. Improve product quality continuously to meet customer’s requirement. 

Quality Tracking: Timely handle quality discrepancy put forward by customer. Reach domestic jobsite within 24 hours to solve quality discrepancy and dispatch technicians to jobsite for tracking service according to specific site conditions to find out reason of the problem for continuous improvement of product quality.